Privacy policy

Privacy Policy

Last updated: July 30, 2026

This Privacy Policy explains how Serinia collects, uses, stores, discloses, and protects personal information when customers visit serinia.store, place an order, contact customer support, or otherwise interact with the website and related services.

Serinia is an online skincare, beauty, and self-care retailer operated from Amman, Jordan. The store is hosted by Shopify, which provides the e-commerce platform and related technology used to operate the website and process customer transactions.

Business and Contact Information

Trading name: Serinia
Website: serinia.store
Business type: Online skincare, beauty, and self-care retailer
Operating country: Jordan
Operating address: 26 Abu Thar Al Ghafari St, Amman 21110, Jordan
Email: seriniastore@gmail.com
Phone and WhatsApp: +962 77 865 1300
Support hours: Monday-Friday, 9:00 AM-1:00 PM (UTC+3), excluding public holidays.

For personal information where Serinia determines why and how the information is processed, Serinia acts as the data controller.

Personal Information We Collect

The personal information collected depends on how a customer interacts with the website and may include contact information, order information, transaction information, payment-related information processed by Shopify or payment providers, device information, usage information, and customer communications.

Payment Information

Payments are processed through Shopify and available third-party payment providers. Serinia does not directly store complete payment-card numbers or card security codes.

How Personal Information Is Collected

Personal information may be collected directly from customers, automatically through cookies and similar technologies, through Shopify, payment processors, product suppliers, fulfillment providers, shipping carriers, analytics providers, advertising services, fraud-prevention services, and other service providers used to operate the store.

How Personal Information Is Used

Serinia may use personal information to process and fulfill orders, arrange delivery, provide tracking, respond to customer support requests, process approved returns or refunds, detect and prevent fraud, improve the website, analyze store performance, send permitted marketing communications, comply with legal obligations, maintain business records, and enforce store policies.

Cookies and Similar Technologies

Serinia, Shopify, and authorized service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain cart and checkout sessions, detect fraud, measure performance, provide analytics, and support advertising where permitted.

Customers can manage cookies through browser settings and any privacy or cookie controls displayed on the website.

Disclosure of Personal Information

Serinia may disclose necessary personal information to Shopify, payment processors, product suppliers, fulfillment providers, shipping carriers, customs and delivery providers, customer-support providers, hosting providers, analytics providers, advertising providers, fraud-prevention providers, professional advisers, and other service providers required to operate the store.

Personal information may also be disclosed where required by law, to protect rights and safety, to investigate fraud or abuse, to enforce policies, or in connection with a business transfer.

Shopify

The store is hosted by Shopify. Shopify processes information about customers, devices, transactions, payments, and interactions with the store to provide and improve its services, support transactions, prevent fraud, and maintain platform security.

Shopify's handling of consumer personal information is also explained in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

International Data Transfers

Serinia operates from Jordan, while Shopify and other service providers may operate in different countries. Personal information may be transferred to, stored in, or processed in countries outside the customer's country of residence.

Where required by applicable law, recognized safeguards may be used for international transfers.

Marketing Communications

Serinia may send promotional communications when a customer has provided consent or when otherwise permitted by applicable law. Customers may unsubscribe from marketing emails using the unsubscribe option in the email or by contacting seriniastore@gmail.com.

Unsubscribing from marketing does not prevent necessary transactional communications, such as order confirmations, shipping updates, return information, or customer-support responses.

Data Retention

Serinia retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including order processing, customer support, returns, fraud prevention, dispute resolution, accounting, tax, legal, and business record purposes.

Data Security

Serinia and its service providers use reasonable administrative, organizational, and technical measures intended to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customer Privacy Rights

Depending on the customer's location and applicable law, customers may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, marketing opt-out, or complaint submission.

To submit a privacy request, contact:
seriniastore@gmail.com

European Economic Area Customers

Customers located in the European Economic Area may have additional rights under applicable data-protection law. Where applicable, customers may object to processing based on legitimate interests, request restriction of processing, withdraw consent, request access, correction, deletion, or portability, and submit a complaint to the data-protection authority responsible for their location.

Children's Privacy

The website is not intended for children who cannot lawfully enter into a purchase agreement in their jurisdiction. Serinia does not knowingly collect personal information from children for the purpose of allowing unauthorized purchases.

Third-Party Websites

The website may contain links to third-party websites or services. Serinia does not control and is not responsible for their privacy, security, content, accuracy, or practices.

Changes to This Privacy Policy

Serinia may update this Privacy Policy to reflect changes in store operations, service providers, technologies, legal requirements, or privacy practices. The revised policy will be published on serinia.store with an updated revision date.

Contact Serinia

Questions, complaints, or privacy requests may be sent to:

Trading name: Serinia
Website: serinia.store
Email: seriniastore@gmail.com
Phone and WhatsApp: +962 77 865 1300
Address: 26 Abu Thar Al Ghafari St, Amman 21110, Jordan
Support hours: Monday-Friday, 9:00 AM-1:00 PM (UTC+3), excluding public holidays.